Last Updated: July 2026
THE DIGITAL PLUG (PTY) LTD ("the Company") is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed lawfully in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you visit our website:
https://www.thedigitalplug.co.za
1. Information We Collect
We may collect the following personal information:
Name and surname
Email address
Telephone number
IP address
Device information
Location data (where enabled)
Website browsing behaviour
Analytics and cookie information
Information submitted through contact forms
2. How We Use Your Information
We use your personal information to:
Provide and improve our services
Respond to enquiries
Send newsletters or marketing communications (with your consent)
Comply with legal obligations
Monitor website performance and analytics
3. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service Providers (Operators)
Third-party providers who process information on our behalf.
All operators are contractually required to maintain appropriate security measures in accordance with Section 19 of POPIA.
Regulatory Authorities
Where disclosure is required by applicable law.
4. Security Measures
We implement appropriate technical and organisational security measures to protect your information against:
Loss
Damage
Unauthorised destruction
Unlawful access
Unauthorised processing
5. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes described in this notice or as required by law.
6. Your Rights Under POPIA
As a data subject, you have the following rights.
6.1 Right of Access
You may request access to the personal information we hold about you.
6.2 Right to Correction
You may request that inaccurate, incomplete, or outdated information be corrected by completing Form 2, available from our Information Officer or website.
6.3 Right to Deletion
You may request deletion or destruction of your personal information where legally permitted by completing Form 2.
6.4 Right to Object
You may object to certain processing activities, including direct marketing, by submitting Form 1.
6.5 Right to Withdraw Consent
Where processing relies on your consent, you may withdraw that consent at any time.
6.6 Right to Lodge a Complaint
If you believe your personal information has not been handled lawfully, you may lodge a complaint with the Information Regulator.
Information Regulator (South Africa)
Website
www.inforegulator.org.za
Email
POPIAComplaints@inforegulator.org.za
7. Cookies
We use cookies and similar technologies to improve your browsing experience.
You may manage or disable cookies through your browser settings.
8. Contact Us
If you have any questions, wish to exercise your POPIA rights, or would like a copy of our Protection of Personal Information Policy, please contact:
THE DIGITAL PLUG (PTY) LTD
35 Ballyclaire Drive
Ballyoaks, Building D
Bryanston
Email: info@thedigitalplug.co.za